Is “Direct Energy” a better deal than Terasen Gas?

Question by Peter: Is “Direct Energy” a better deal than Terasen Gas?
A “Direct Energy” salesman just came to the door, and wants me to sign up for “Direct Energy” He was a high pressure salesman, and it took 10 minutes for me to just say to him I want to think about it, come back later. He said if we switched to “Direct Energy” we would still get our natural gas bill from Terasen, but that “Direct Energy” would be supplying it. They would lock in the rate that I am paying now, so I wouldn’t pay more… There seemed to be two catches to me, but I couldn’t get answers from him. 1- Gas prices seem to be going down, so would I be locked into the higher rate? and 2- he mentioned a $ 100 administration fee if we went back to Terasen. Anybody have experience or knowledge with alternate natural gas suppliers? Are they a good way to go, or bad? HELP!

Best answer:

Answer by Go Cubs Go
Stick with Terasen gas. If it comes from a high pressure sales person it more than likely isn’t on the up and up.

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Q&A: How do I cancel Direct Energy?

Question by Rose: How do I cancel Direct Energy?
I signed up but now I want to cancel. Is there anyway to do it online? I dont want it to send through mail and get lost or something. If i cancel within the 3 business days i dont get charged for anything right?

Best answer:

Answer by cactusgene
There is a 3-day cancellation period for most consumer contracts. However, please check your contract you signed, it should contain all the relevant information. Here is their website and it has a button you can click on to contact them:

http://www.directenergy.com/EN/Pages/default.aspx

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has anyone else had any problems with direct energy electric company?

Question by Y: has anyone else had any problems with direct energy electric company?
they have been completley ridiculous and unproffessional in handling my electricity account, anyone else have prblems with them? whats a better electric company with relatively cheap prices. txu is too expensive

Best answer:

Answer by K W
Txu is expensive ; but they handle business professionally and accurately ; falls in to the “you get what you pay for ” category

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Has anyone else had any problems with direct energy electric company?

Question by Y: Has anyone else had any problems with direct energy electric company?
they have been completley ridiculous and unproffessional in handling my electricity account, anyone else have prblems with them? whats a better electric company with relatively cheap prices. txu is too expensive

Best answer:

Answer by David S
Yes , I have. They hooked up 600 volts direct , and fried two air units , a toaster , my Apple computer , and scorched the hair off my pet gerbil , Winfred.

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Q&A: Has anyone signed up with Direct Energy?

Question by MomofOneSpnkyGrl: Has anyone signed up with Direct Energy?
If so, are they as good as they claim they are? I am in Texas and am currently being serviced by TXU. Thank you.

Best answer:

Answer by edncda
They’ll nickel and dime you on hidden charges once you sign a contract. I will never go back. ever.

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How to contact Direct Energy management?

Question by ☼: How to contact Direct Energy management?
hi … I had a service tech come to my home today who was uncivilized in ways I would rather not list here.

I have contacted the customer service call center but wonder if anyone knows a contact (with email or address) at a higher level to whom I might escalate this issue?

I realize that I may well get ignored, but I would like to at least try to impress upon someone that this behavior went far past inappropriate.

Best answer:

Answer by taf
I have had the same experience! Try ExecutiveSupport@directenergy.com

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